Contact Information

Hours of Operation:

    • Member Services: 8am –  8pm LOCAL TIME, 7 days a week  from October 1st – March 31st, 5 days a week from April 1st – September 30th
        • Note: Member Services is closed on the following Holidays: Memorial Day, Independence Day, Thanksgiving, and Christmas
    • Provider Services: 8am – 6pm LOCAL TIME
    • Utilization Management: 8am – 8pm LOCAL TIME, 7 days a week

For Deaf or Hard of Hearing customers, please dial 711. For language services, please request while on the line with an agent.

When calling Provider Services, first select option #2.

General Provider Inquiries

Provider Portal (Prior Authorizations)

Claims Helpdesk

  • Phone: 1-844-854-6885 (TTY 711)
  • Mailing Address: AgeRight Advantage
    Attn: Claims Dept
    PO Box 550
    Glen Burnie, MD 21060-0550

 

Utilization Management

 

Navitus Pharmacy Helpdesk

EZ-Net Portal (Check Status of a Claim or Eligibility)

Network Support

SSI Claimsnet Customer Support

Compliance

  • Chief Compliance: Patty Kleckner
  • Email: [email protected]
  • Phone: 503-701-0202
  • General Email: [email protected]
  • Mailing Address: AgeRight Advantage Compliance Dept.
  • 4560 SE International Way, #100
  • Milwaukie, OR, 97222
  • Hotline:1-844-317-9059 (toll free)
  • Fax: 1-833-572-2367

When calling Member Services, first select option #1.

Member Inquiries + Enrollment Services

  • Phone: 1-844-854-6885 (TTY 711)
  • Fax: 1-833-610-2382
  • Email: [email protected]
  • Mailing Address: AgeRight Advantage
    PO Box 550
    Glen Burnie, MD 21060-0550
  • To submit a
    disenrollment:
    [email protected]

Compliance

  • Hotline:1-844-317-9059 (toll free)
  • Fax:1-833-572-2367
  • Chief Compliance: Patty Kleckner
  • Email: [email protected]
  • Phone: 503-701-0202
  • General Email: [email protected]
  • Mailing Address: AgeRight Advantage Compliance Dept.
  • 4560 SE International Way, #100
  • Milwaukie, OR, 97222

Appeals and Grievances

  • Phone: 1-844-854-6885 (TTY 711)
  • Fax:  1-833-610-2380
  • Call to submit or check on an authorization request, or ask about authorization denials.
  •  

Medicare

  • URL:  www.medicare.gov
  • Phone:                       1-800-MEDICARE (1-800-633-4277)

Privacy or HIPAA

  • Phone: 1-844-854-6885 (TTY 711)
  • Email:  [email protected]
  • Mailing Address:  AgeRight Advantage
    Attn: Compliance Department
    4560 SE International Way, #100
    Milwaukie, OR, 97222

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