Contact Information

Our hours of operation are Monday-Friday 8:00am-8:00pm local time.

Provider Portal

Claims Helpdesk

  • Phone: 1-844-854-6885 (TTY 711), option 4
  • Mailing Address: AgeRight Advantage
    Attn: Claims Dept
    PO Box 4440
    Glen Allen, VA 23058-4440

 

Utilization Management

  • Phone: 1-844-854-6885 (TTY 711), option 3
  • Fax: 1-833-610-2399
  • Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists

 

Navitus Pharmacy Helpdesk

EZ-Net Support/Provider Services

Network Support

SSI Claimsnet Customer Support

Compliance

  • Chief Compliance: Nicole Burnham
  • Email:[email protected] 
  • Phone: 503-539-7793
  • General Email: [email protected]
  • Mailing Address:
    AgeRight Advantage Compliance Dept.
  • 4560 SE International Way, #100, Milwaukie, OR, 97222
  • Hotline:1-844-317-9059 (toll free)
  • Fax: 1-833-572-2367

Enrollment Services

  • Phone: 1-844-854-6885 (TTY 711), option 1
  • Fax: 1-833-610-2390
  • Email: [email protected]
  • Mailing Address: AgeRight Advantage
    Po Box 4440
    Glen Allen, VA 23058-4440

Compliance

  • Chief Compliance: Nicole Burnham
  • Email:[email protected] 
  • Phone: 503-539-7793
  • General Email: [email protected]
  • Mailing Address:
    AgeRight Advantage Compliance Dept.
  • 4560 SE International Way, #100, Milwaukie, OR, 97222
  • Hotline:1-844-317-9059 (toll free)
  • Fax: 1-833-572-2367

Appeals and Grievances

  • Phone: 1-844-854-6885 (TTY 711), option 6
  • Fax:  1-833-610-2380
  • Call to submit or check on an authorization request, or ask about authorization denials.

Medicare

Privacy or HIPAA

  • Phone: 1-844-854-6885 (TTY 711)
  • Email:  [email protected]
  • Mailing Address: AgeRight Advantage
    Attn: Compliance Department
    PO Box 4440
    Glen Allen, VA 23058-4440

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