Contact Information

Hours of Operation:

    • Member Services: 8am –  8pm LOCAL TIME, 7 days a week  from October 1st – March 31st, 5 days a week from April 1st – September 30th
        • Note: Member Services is closed on the following Holidays: Memorial Day, Independence Day, Thanksgiving, and Christmas
    • Provider Services: 8am – 6pm LOCAL TIME
    • Utilization Management: 8am – 8pm LOCAL TIME, 7 days a week

For Deaf or Hard of Hearing customers, please dial 711. For language services, please request while on the line with an agent.

When calling Provider Services, first select option #2.

General Provider Inquiries

  • Phone:1-844-854-6885 (TTY 711)
  • Fax: 1-833-610-2390
  • PREFERRED METHOD
    OF CONTACT/Email: 
    [email protected]

Provider Portal

Claims Helpdesk

  • Phone: 1-844-854-6885 (TTY 711)
  • Mailing Address: AgeRight Advantage
    Attn: Claims Dept
    PO Box 550
    Glen Burnie, MD 21060-0550

Utilization Management

  • Phone: 1-844-854-6885 (TTY 711)
  • Fax: 1-833-610-2399
  • – Authorization Inquiry
  • Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists

 

Navitus Pharmacy Helpdesk

Network Support

SSI Claimsnet Customer Support

Compliance

  • Chief Compliance: Patty Kleckner
  • Email: [email protected]
  • Phone: 503-701-0202
  • General Email: [email protected]
  • Mailing Address: AgeRight Advantage Compliance Dept.
  • 4560 SE International Way, #100
  • Milwaukie, OR, 97222
  • Hotline:1-844-317-9059 (toll free)
  • Fax: 1-833-572-2367

When calling Member Services, first select option #1.

Member Inquiries + Enrollment Services

  • Phone: 1-844-854-6885 (TTY 711)
  • Fax: 1-833-610-2382
  • Email: [email protected]
  • Mailing Address: AgeRight Advantage
    PO Box 550
    Glen Burnie, MD 21060-0550
  • To submit a
    disenrollment:
    [email protected]

Member Portal

Compliance

  • Hotline:1-844-317-9059 (toll free)
  • Fax:1-833-572-2367
  • Chief Compliance: Patty Kleckner
  • Email: [email protected]
  • Phone: 503-701-0202
  • General Email: [email protected]
  • Mailing Address: AgeRight Advantage Compliance Dept.
  • 4560 SE International Way, #100
  • Milwaukie, OR, 97222

Appeals and Grievances

  • Phone: 1-844-854-6885 (TTY 711)
  • Fax:  1-833-610-2380
  • Call to submit or check on an authorization request, or ask about authorization denials.

Medicare

  • URL:  www.medicare.gov
  • Phone:                       1-800-MEDICARE (1-800-633-4277)

Privacy or HIPAA

  • Phone: 1-844-854-6885 (TTY 711)
  • Email:  [email protected]
  • Mailing Address:  AgeRight Advantage
    Attn: Compliance Department
    4560 SE International Way, #100
    Milwaukie, OR, 97222

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